Terms and Conditions - Gardeners Elephant and Castle
Welcome to Gardeners Elephant and Castle. By engaging with our services, you agree to adhere to the following Terms and Conditions. Please read them carefully to understand your rights and obligations.
1. Introduction
These Terms and Conditions govern the use of services provided by Gardeners Elephant and Castle. By accessing or using our services, you agree to be bound by these terms.
2. Services Offered
We provide a range of gardening services including, but not limited to:
- Lawn maintenance
- Planting and garden design
- Tree and shrub care
- Landscape installation
- Garden clean-up
3. Booking and Appointments
To schedule a service, customers must contact us through our designated channels. All appointments are subject to availability and confirmation.
3.1. Confirmation
Upon booking, a confirmation will be sent to the customer detailing the service date, time, and scope of work.
3.2. Rescheduling and Cancellation
Customers may reschedule or cancel appointments with at least 24 hours' notice. Failure to do so may result in cancellation fees.
4. Payment Terms
Payment for services is due upon completion unless otherwise agreed. We accept various payment methods including credit/debit cards and bank transfers.
4.1. Pricing
All prices are quoted in GBP and are subject to change based on the scope of work and materials required.
4.2. Invoices
Invoices will be provided upon service completion. Customers are expected to settle invoices within 14 days.
5. Liability
Gardeners Elephant and Castle strives to provide high-quality services. However, we are not liable for any indirect or consequential damages arising from the use of our services.
5.1. Property Damage
We take utmost care to prevent damage to your property. In the unlikely event of damage, please notify us immediately for resolution.
5.2. Personal Injury
Our employees are trained professionals. Any incidents of personal injury during service delivery should be reported promptly.
6. Customer Responsibilities
Customers are expected to:
- Provide access to the property at the scheduled time
- Ensure the area to be serviced is clear of obstacles
- Communicate any specific requirements or concerns in advance
7. Privacy Policy
We value your privacy. All personal information collected is used solely for service provision and will not be shared with third parties without consent.
8. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be communicated to customers through appropriate channels.
9. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in this region.
10. Acceptance of Terms
By utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
10.1. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.
10.2. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Gardeners Elephant and Castle regarding the services provided.
11. Intellectual Property
All content, trademarks, and logos used in our services are the property of Gardeners Elephant and Castle and must not be used without prior consent.
12. Termination
We reserve the right to terminate services at our discretion if terms are violated or in the event of non-payment.
13. Force Majeure
We are not liable for delays or failures in service due to causes beyond our reasonable control, including natural disasters, wars, or other unforeseen events.
14. Feedback and Complaints
Your feedback is valuable to us. Any complaints should be directed to our customer service team for prompt resolution.
15. Third-Party Services
At times, we may collaborate with third-party vendors. We are not responsible for their actions and advise reviewing their terms separately.
16. Amendments
Any amendments to these terms must be in writing and signed by both parties to be effective.
17. Assignment
You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent.
18. No Waiver
Failure to enforce any provision of these terms does not constitute a waiver of our right to enforce it in the future.
19. Indemnification
You agree to indemnify and hold harmless Gardeners Elephant and Castle from any claims, damages, or expenses arising from your use of our services.
20. Accessibility
We strive to make our services accessible to all customers. If you have any specific needs or requirements, please inform us in advance.
21. Environmental Responsibility
We are committed to environmentally friendly practices. Any disposal of waste materials will comply with local regulations.
22. Health and Safety
Our team adheres to strict health and safety guidelines to ensure the well-being of both our staff and clients during service delivery.
23. Confidentiality
All information shared with us during the course of service is treated as confidential and will not be disclosed without your consent.
24. Review and Feedback
We encourage customers to leave reviews and provide feedback on our services to help us improve and maintain quality standards.
25. Conclusion
By choosing Gardeners Elephant and Castle, you are entering into an agreement that ensures quality service and mutual respect. We look forward to serving your gardening needs with professionalism and dedication.